Client Self-Perception Survey Report
The report shows that affordable housing loan access has improved the quality of life for nearly nine in ten (85 percent) First Finance clients. About nine in ten (90 percent) benefited from home improvement while 59 percent of those improved the toilet facility, and 98 percent either increased or stayed the same for accessing basic facilities for the past 12 months. Most of the client’s children aged 15 years old and lower attended the school regularly (92 percent).
As part of our ongoing effort to monitor our impact, First Finance conducted the client self-perception survey in July 2023. This survey, supported technically and financially by our social lender, Oikocredit, aimed to understand how our clients perceive the changes that have occurred in their lives over the past 12 months. By listening to our client's voices, we can gain actionable insights that can guide both First Finance and Oikocredit in their future endeavors. The survey collected responses from 831 clients across multiple locations, including Phnom Penh, Kampong Speu, Kampot, Kampong Cham, Siem Reap, Banteay Meanchey, Battambang, and Takeo. The resulting report highlights the most significant insights related to income, savings, business development, access to basic facilities, and the educational needs and attendance of children under the age of 15.
About First Finance
First Finance Plc obtained its license from the National Bank of Cambodia on April 23, 2009, making it the first specialized financial institution in Cambodia to focus on affordable housing finance. Its vision is to help low- and middle-income Cambodians achieve dignity, security, safety, and stability through homeownership.
First Finance Microfinance Plc. received the Gold Certificate (the highest level) for applying Client Protection Standards, following a new Client Protection Pathway from Cerise and SPTF.